Opinion: the new norm


When the COVID-19 crisis is over, or more likely being effectively managed, one of the many post-mortem exercises that will be performed is the impact of home-working and social-distancing on risk, particularly operational risk. 

In 2002, I was working in a huge American investment bank as a relationship manager. My clients were all investment managers owned by insurance companies – some of the biggest buy-side firms in the world. One of the key skills of being an effective relationship manager in a bank that has a strong risk management function is to know how to navigate the many intricacies of bringing in new business. 




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